The flagship hotel of the Dream Hotels group is the five star Hotel Gran Tacande in the prestigious Costa Adeje, Tenerife.
Discerning guests expected perfect wifi, but the existing system was unable to cope and they were complaining. The hotel needed an urgent upgrade, but the holiday season was in full swing and disruption could not be tolerated. The WiFiTel Coaxial system proved to be the perfect solution.
Interference, obstructions, patchy coverage and more!
The existing WiFi system had been installed a few short years before and was based on Ubiquiti Unifi and Ruckus WiFi equipment still very popular today. Coverage was provided by external antennae mounted on masts and ceiling mounted antennae in corridors. The result was patchy with many rooms having no coverage at all.
The causes of the problems were some of the most typical found in hotel wifi installations:
- Interference from high power antennae which frequently changed channel from neighbouring hotels
- Growth of vegetation disrupted signals from external antennae
- Growth in demand for bandwidth exceeded the original system design
- Large rooms and suites had incomplete coverage
One Access Point per Room
One access point per room was the only way the hotel would be able to guarantee coverage, but laying Ethernet cable to every room would involve closing sections of the hotel, and that was not an option in the middle of the busy summer season.
In fact, after a detailed review of the available options including DSL, the WiFiTel Coaxial System not only came out with the best performance, but also the best price.
Not one guest was disturbed…
The installation was completed in a matter of days by the hotel maintenance staff. WiFiTel Coaxial Controllers were plugged into each of the TV system amplifiers and access points were mounted behind TV furniture, each room took less than 5 minutes. The system was configured remotely so it was up and running even as the access points were being plugged in. There was no disruption in the hotel, no areas were closed and no guests were disturbed.
And peace was restored to reception
Complaints disappeared as coverage extended, giving receptionists more time and less stress. With access to the WiFiTel Network Monitoring System, receptionists are able to see the status of every access point and every user device on the system.
The management team at Dream Hotels and Resorts are monitoring closely the WiFiTel Coaxial System in Hotel Gran Tacande. If complaints stay down then they will consider implementing the system in their other hotels.